Who's Calling for Support
A quick review of FaceKey’s calls for support proved our suspicions correct. The typical caller for support has forgotten how to perform a procedure and doesn’t want to look it up in the manual. Or, the person calling hasn’t attended a training class. With this information in hand, FaceKey is looking at some new techniques which will improve our training and certification program.
So what’s in it for the customer: The reduced cost of installation and use of the system. Time is money.
Posted by Annette H. Starkweather on 21st June, 2011 | Comments | Trackbacks
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