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Who’s Calling for Support

A quick review of FaceKey’s calls for support proved our suspicions correct.   The typical caller for support has forgotten how to perform a procedure and doesn’t want to look it up in the manual.   Or, the person calling hasn’t attended a training class.   With this information in hand, FaceKey is looking at some new techniques which will improve our training and certification program.

So what’s in it for the customer:   The reduced cost of installation and use of the system.   Time is money.